Change Requests

Key Information

Previous ICR	202207-1513-002

Federal Register Notices

Authorizing Statutes

Abstract

The Internal Revenue Code (IRC) at 26 U.S.C. 7805 authorizes the Secretary of the Treasury to issue all needful regulations to implement the IRC. Under that authority, the Alcohol and Tobacco Tax and Trade (TTB) regulations in 27 CFR part 28 allow alcohol exporters to apply for TTB approval of proposed alternate methods or procedures to, or emergency variances from, the requirements of that part, other than the giving of a bond or the payment of tax. Such applications provide alcohol exporters with operational flexibility and allow them to meet emergency circumstances. TTB review of such applications is necessary to determine that the proposed alternative or variance would not jeopardize the revenue, be contrary to any provisions of law, or unduly hinder the effective administration of the relevant TTB regulations.

Key Information

Previous ICR	202210-1545-005

Federal Register Notices

Authorizing Statutes

Abstract

Internal Revenue Code (IRC) section 860E(e) imposes an excise tax on any transfer of a residual interest in a Real Estate Mortgage Investment Conduits (REMIC) to a disqualified organization. IRC sections 860E(e)(4) and 860E(e)(6)(D) provide relief of the excise tax when the transferee or record holder of the residual interest furnishes an affidavit to the transferor or pass-thru entity stating that they are not a disqualified organization. Treasury Decision (TD) 8458 contains final regulations and guidance relating to the IRC requirements for a REMIC. Treasury Regulations section 1.860E-2(a)(5) requires the REMIC, upon request of the party responsible for the tax liability, to furnish information sufficient to compute the present value of the anticipated excess inclusions. Treasury Regulations sections 1.860E-2(a)(7) and 1.860E-2(b)(2) provide requirements for the affidavits provided by the transferee or record holder of a residual interest in a REMIC as required by IRC sections 860E(e)(4) and 860E(e)(6)(D).

Key Information

Previous ICR	202209-1513-011

Federal Register Notices

Authorizing Statutes

Abstract

Under the authority of the Internal Revenue Code (IRC) at 26 U.S.C. 5122, the TTB regulations in 27 CFR part 31 require retail alcohol beverage dealers to keep records showing the quantities of all distilled spirits, wines, and beer received, including information on from whom and when the products were received. Those regulations also require such dealers to keep records of all alcohol beverage sales of 20 or more wine gallons made to the same person at the same time. At the retail dealer’s discretion, those records may consist of commercial invoices or a book containing the required information, which the dealer must maintain at their place of business or at an alternate location under the dealer’s control approved by TTB. In addition, under the authority of the IRC at 26 U.S.C. 5123, the part 31 regulations also require retail dealers to maintain the required records for at least 3 years, during which period they must be made available for TTB inspection during business hours. TTB uses the required information to ensure that the relevant provisions of the IRC are appropriately applied.

Key Information

Previous ICR	202209-0584-002

Federal Register Notices

Authorizing Statutes

Abstract

This is a revision of Lottery and Gambling Winners in the Supplemental Nutrition Assistance Program, which would require states to States to make ineligible SNAP participants with substantial lottery or gambling winnings and establish cooperative agreements with gaming entities within their states to identify SNAP participants with substantial winnings.

Key Information

Previous ICR	202311-3064-003

Federal Register Notices

Authorizing Statutes

Abstract

The Covered Financial Company Asset Purchaser Eligibility implements the statutory requirement that assets held by the FDIC in the course of liquidating any covered financial company not be sold to persons who contributed in specified ways to the demise of a covered financial company. The Purchaser Eligibility Certification is required in connection with the sale of assets by the FDIC, as receiver for a Covered Financial Company (CFC), or the sale of assets by a Bridge Financial Company (BFC) which requires the approval of the FDIC, as receiver for the predecessor CFC and as the sole shareholder of the BFC.

Key Information

Previous ICR	202209-1513-014

Federal Register Notices

Authorizing Statutes

Abstract

Under chapter 51 of the Internal Revenue Code (IRC), distilled spirits produced or imported into the United States are subject to Federal excise tax, which is determined at the time the spirits are withdrawn from bond and which is paid by return, subject to regulations prescribed by the Secretary of the Treasury. In addition, a credit may be taken against that tax for the portion of a distilled spirits product’s alcohol content derived from wine or flavors. The Alcohol and Tobacco Tax and Trade Bureau (TTB) regulations in 27 CFR parts 19 and 26 require distilled spirits excise taxpayers to keep certain records in support of the information provided on their excise tax returns, including information on the distilled spirits removed from their premises and the products’ applicable tax rates, as well as records related to nontaxable removals, shortages, and losses. The required records are necessary to protect the revenue as TTB uses the data collected to ensure the appropriate amount of tax is paid, to verify claims for refunds or remission of tax, and to account for the transfer of certain distilled spirits excise taxes to the governments of Puerto Rico and the U.S. Virgin Islands.

Key Information

Previous ICR	202208-1545-001

Federal Register Notices

Authorizing Statutes

Abstract

TD 8936 contains final regulations concerning an exclusion from gross income for a contribution in aid of construction under section 118(c) that is treated as a contribution to capital under section 118(a). The final regulations affect a regulated public utility that provides water or sewerage services because a qualifying contribution in aid of construction is treated as a contribution to the capital of the utility and excluded from gross income. The final regulations provide guidance on the definition of a contribution in aid of construction, the adjusted basis of any property acquired with a contribution in aid of construction, the information relating to a contribution in aid of construction required to be furnished by the utility, and the time and manner for providing that information to the IRS.

Key Information

Previous ICR	202301-3064-002

Federal Register Notices

Authorizing Statutes

Abstract

Section 12(i) of the Exchange Act grants authority to the Federal banking agencies to administer and enforce Sections 10A(m), 12, 13, 14(a), 14(c), 14(d), 14(f), and 16 of the Exchange Act and Sections 302, 303, 304, 306, 401(b), 404, 406, and 407 of the Sarbanes-Oxley Act of 2002. Pursuant to Section 12(i), the FDIC has the authority, including rulemaking authority, to administer and enforce these enumerated provisions as may be necessary with respect to state nonmember banks and state savings associations over which it has been designated the appropriate Federal banking agency. Section 12(i) generally requires the FDIC to issue regulations substantially similar to those issued by the Securities and Exchange Commission (“SEC”) regulations to carry out these responsibilities. Thus, Part 335 of the FDIC regulations incorporates by cross-reference the SEC rules and regulations regarding the disclosure and filing requirements of registered securities of state nonmember banks and state savings associations.

Key Information

Previous ICR	202209-1513-003

Federal Register Notices

Authorizing Statutes

Abstract

Under the Internal Revenue Code at 26 U.S.C. 6302, TTB collects the firearms and ammunition excise tax imposed by 26 U.S.C. 4181 on the basis of a return that taxpayers file on a quarterly basis. Section 6302 also authorizes the Secretary to issue regulations concerning the payment of taxes by electronic funds transfer (EFT). Under the TTB regulations in 27 CFR part 53, taxpayers who elect to begin or discontinue payment of firearms and ammunition excise taxes by EFT must furnish a written notice to TTB regarding such actions. TTB uses those notifications to anticipate and monitor firearms and ammunition excise tax payments to ensure compliance with the relevant provisions of the IRC.

Key Information

Previous ICR	202209-1513-009

Federal Register Notices

Authorizing Statutes

Abstract

In general, chapter 52 of the Internal Revenue Code (IRC, 26 U.S.C. chapter 52) imposes Federal excise tax on all tobacco products and cigarette papers and tubes manufactured in, or imported into, the United States, while exempting such articles removed for export, as well as all processed tobacco, from that tax. Export warehouses receive and store such non-taxpaid articles until they are removed without payment of tax for export to a foreign country, Puerto Rico, or the U.S. Virgin Islands, or for consumption beyond the internal revenue laws of the United States. To protect the revenue, the IRC at 26 U.S.C. 5741 requires tobacco industry members, including export warehouse proprietors, to keep records as the Secretary of the Treasury prescribes by regulation. Under that IRC authority, the Alcohol and Tobacco Tax and Trade Bureau (TTB) regulations in 27 CFR part 44 require export warehouse proprietors to keep records showing the date, kind, quantity, and manufacturer of all tobacco products, cigarette papers and tubes, and processed tobacco received, removed, transferred, destroyed, lost, or returned to the manufacturer or to a customs bonded warehouse proprietor. The required records are necessary to protect the revenue as they allow transactions involving non-taxpaid articles to be traced and verified to ensure that no Federal excise tax liabilities were incurred through the diversion of such articles to taxable uses.

Key Information

Previous ICR	202209-1513-010

Federal Register Notices

Authorizing Statutes

Abstract

The Internal Revenue Code (IRC) at 26 U.S.C. 5741 requires manufacturers of tobacco products, cigarette papers or tubes, or processed tobacco to keep records as the Secretary of the Treasury prescribes by regulation. Under that authority, the Alcohol and Tobacco Tax and Trade Bureau (TTB) regulations in 27 CFR part 40 require such manufacturers to keep daily records regarding raw materials received and products manufactured, removed, returned, consumed, transferred, destroyed, lost, or disclosed as shortages. Those regulations provide that manufacturers may use usual and customary commercial records to keep and maintain the required data, provided that TTB may readily ascertain the information. Also, manufacturers must maintain the required records for 3 years and make them available for TTB inspection upon request. This information collection is necessary to protect the revenue as it provides accountability over the receipt, production, and disposition of taxable tobacco products and cigarette papers and tubes, and over processed tobacco that, while not subject to tax, may be diverted to the illegal manufacture of taxable tobacco products.

Key Information

Previous ICR	202507-0906-002

Federal Register Notices

Authorizing Statutes

Abstract

For this program, performance measures were developed to provide data on each RCORP initiative to enable HRSA to provide aggregate program data required by Congress under the Government Performance and Results Act of 1993. These measures cover the principal topic areas of interest to the Federal Office of Rural Health Policy (FORHP), including: (a) Provision of, and referral to, rural behavioral health care services, including Substance Use Disorder (SUD)/Opioid Use Disorder (OUD) prevention, treatment and recovery support services; (b) behavioral health care, including SUD/OUD prevention, treatment, and recovery, process and outcomes; (c) education of health care providers and community members; (d) emerging trends in rural behavioral health care needs and areas of concern; and (e) consortium strength and sustainability.

Key Information

Previous ICR	202112-1545-006

Federal Register Notices

Authorizing Statutes

Abstract

Section 6011(e) of the Internal Revenue Code directs the IRS to prescribe regulations providing standards for determining which returns must be filed on magnetic media or in other machine-readable form. Treasury Regulations section 301.6011-2 requires certain information returns to be filed electronically. Section 301.6011-2(c)(6)(i) allows the IRS to grant a waiver of this requirement. Filers who seek relief from this requirement can use Form 8508 to request a waiver for a specific time. The IRS will review the information contained on Form 8508 to decide as to approval.

Key Information

Previous ICR	202309-1205-005

Federal Register Notices

Authorizing Statutes

Abstract

The application form and other information requirements are necessary to the collection of information from U.S. employers wishing to sponsor foreign labor for permanent residency through the Labor Certification process. The information collected is used by the Secretary of Labor to make the necessary certification in compliance with the Immigration and Nationality Act as amended.

Key Information

Previous ICR	202210-2130-001

Federal Register Notices

Authorizing Statutes

Abstract

The grade crossing inventory, used by States and railroads, reports changes to or closings of grade crossings to update or add to the existing National Inventory File. Previously, railroads and States submitted this information voluntarily. The final rule -- and associated information collection -- requires railroads that operate one or more trains through highway-rail or pathway crossings to submit information to the U.S. DOT National Highway-Rail Crossing Inventory about the crossings through which they operate. These amendments, mandated by section 204 of the Rail Safety Improvement Act of 2008, require railroads to submit information about previously unreported and new highway-rail and pathway crossings to the U.S. DOT National Highway-Rail Crossing Inventory and to periodically update existing crossing data.

Key Information

Authorizing Statutes

Abstract

Section 70204 of the One Big Beautiful Bill, P.L.119-21 established "Trump Accounts," a new type of tax-advantaged savings account for children. These accounts are for children under 18. Form 4547 and Form 8879-TA will be used to make the elections to establish the accounts.Emergency Justfication:The Department of the Treasury and the Internal Revenue Service (IRS) request the creation of OMB Control Number 1545-NEW, Form 4547, Trump Account Election(s) under emergency procedures in connection with provisions of sections 70204 of Public Law 119-21, commonly known as the One, Big, Beautiful Bill Act (OBBBA). The IRS needs to publish Form 4547 and Form 8879-TA before December 31, 2025, so that parents, guardians, and other authorized individuals can elect under section 530A to establish a Trump account for the benefit of an eligible individual and, if applicable, elect under section 6434 to receive a pilot program contribution to the Trump account as soon as sections 530A and 6434 are effective (January 1, 2026). Following normal Paperwork Reduction Act clearance procedures would thus result in harm to children eligible to benefit from a Trump account or pilot program contribution because they would be unable to submit their elections starting January 1, 2026. Therefore, due to the extraordinary circumstances and statutory deadlines for implementing the sections 530A and 6434, the Treasury and IRS request emergency processing of this information collection request by December 23, 2025.

Key Information

Previous ICR	202109-2133-001

Federal Register Notices

Authorizing Statutes

Abstract

This information collection allows MARAD to accept claims from respondents pursuant to MARAD regulations 46 CFR part 327 for injury or illness sustained while serving as masters or members of a crew on board a vessel owned or operated by the United States. MARAD personnel will review respondent's information and determine the extent of any agency liability and corresponding payment.

Key Information

Previous ICR	202504-1845-001

Federal Register Notices

Authorizing Statutes

Abstract

The Department of Education (Department) is requesting a revision of the information collection, 1845-0102. Section 493C of the Higher Education Act of 1965, as amended (the HEA), authorizes the Income-Based Repayment (IBR) Plan for borrowers who obtain student loans through the Federal Family Education Loan (FFEL) Program and William D. Ford Federal Direct Loan (Direct Loan) Program. Section 455(d) of the HEA authorizes income-contingent repayment plans for borrowers who obtain student loans through the Direct Loan Program. The regulations that govern the IBR plan are in 34 CFR 682.215 and 685.221. The regulations that govern the income-contingent repayment plans are in 34 CFR 685.209. There are two income-contingent repayment plans: the Pay As You Earn (PAYE) Plan, and the Income-Contingent Repayment (ICR) Plan. These plans are collectively referred to as Income Driven Repayment (IDR) plans. In 2021, the Secretary initiated a negotiated rulemaking process to create a new IDR plan. As a result of these negotiations, a final Rule was published July 10, 2023, introducing the Saving on an Affordable Education (SAVE) Plan as a replacement for the REPAYE Plan and making additional changes to all IDR plans to make them more consistent. An injunction was initially filed on August 9, that prevented the implementation of the provisions specific to the SAVE Plan and on February 18, 2025, the injunction was expanded to enjoin the entirety of the Final Rule that went into effect July 1, 2024, which included provisions that had already been implemented related to the other IDR plans. Under the statute, a borrower who wishes to repay under an Income Contingent or Income Based repayment plan must annually provide their Adjusted Gross Income (AGI) reported to the Internal Revenue Service (IRS). A borrower must also annually certify their family size. If a borrower’s AGI is not available, or if the borrower believes that their current AGI does not reasonably reflect their current income, regulations allow that they may provide alternative documentation of income for purposes of determining whether they (1) qualify for the repayment plan requested, (2) qualify to continue making income-driven payments, and (3) calculate their monthly payment amount. The Department is updating the IDR Request Form that is used by a borrower to enroll, recertify, or change their IDR plan to support the provisions identified by the court injunction issued February 18, 2025. Specifically, the form is being updated to remove the SAVE plan as an option for borrowers to select and remove the other early-implemented components of the Final Rule that apply to the other IDR plans (i.e., revert the definition of family size to the pre- July 1, 2024, definition for all IDR plans and remove references to interest subsidy during repayment), additional updates to improve clarity and the borrower experience as a result of these changes have also been made.

Key Information

Previous ICR	202209-0970-014

Federal Register Notices

Authorizing Statutes

Abstract

The Office of Community Services (OCS) currently uses a standardized semi-annual reporting format, implemented in 2011 and most recently renewed in 2022 (approved by the Office of Management and Budget (OMB) - OMB No.: 0970-0386). Grant recipients of the Community Economic Development (CED) program are required to use this reporting format, called the Performance Progress Report (PPR), to submit performance data twice a year. OCS uses this data to develop comprehensive performance snapshots on each CED grant, as well as to track program performance over time and to conduct cohort analyses. These reports are also used to inform annual reports to Congress on each project’s performance. The PPR forms collect both quantitative and qualitative data. The quantitative data elements deal with program outputs and outcomes, while the qualitative questions provide space for grant recipients to discuss their successes and challenges, as well as changes to their grant that might not be captured in the quantitative section. By requiring grant recipients to report on a consistent set of data elements on a regular basis, OCS improves its understanding of grant recipient success, strengthens its understanding and knowledge of each grant recipient’s progress, and ultimately enhances the efficacy and effectiveness of CED grant dollars. Overall, the standardized reporting format increases the quality and clarity of the data collected by OCS, while providing a singular, clear data collection tool for grant recipients. There are no proposed changes to the PPR form, but OCS is requesting to change the frequency in which the reports are submitted. OCS proposes to introduce quarterly reporting for a subset of items to facilitate more frequent monitoring and timely provision of training and technical assistance for grant recipients awarded in fiscal year 2025 and later. Under this request, OCS seeks approval to continue collecting the CED PPR form from all active grant recipients covering activities through the second and fourth quarters of each project year.  Quarterly reporters will also complete a subset of items from the CED PPR, collectively referred to as the CED PPR Short Form.  This subset of items covers project activities carried out during the first and third quarters of each year.

Key Information

Previous ICR	202501-3235-031

Federal Register Notices

Abstract

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency’s programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

Key Information

Previous ICR	202208-0970-001

Federal Register Notices

Authorizing Statutes

Abstract

As required at 8 U.S.C. 1522 and reflected in the Office of Refugee Resettlement’s (ORR) program regulations at 45 CFR §400.11(c), States must submit to the Director, or designee, a financial status report no later than 30 days after the end of each quarter. The ORR-2 Cash and Medical Assistance (CMA) Program Quarterly Report on Expenditures and Obligations serves as this report for the CMA grant. The ORR-2 is a single-page financial report that allows ORR to collect the necessary data to ensure that funds are adequate for the projected need and thereby meet the requirements of both the Refugee Act and ORR regulations. ORR reimburses, to the extent of available appropriations, certain non-federal costs for the provision of cash and medical assistance to refugees, along with allowable expenses for the administration of the refugee resettlement program at the state level. States and Replacement Designees (RD) currently submit the ORR-2, which provides aggregate expenditure and obligation data. The ORR-2 collects expenditures and obligations data separately for each of the four CMA program components: refugee cash assistance, refugee medical assistance, cash and medical assistance administration, and services for unaccompanied refugee minors. This breakdown of financial status data allows ORR to track program expenditures in detail, to anticipate any funding issues and to meet the requirements of ORR regulations at 45 CFR §400.211 to collect these data for use in estimating future costs of the refugee resettlement program. Each year after receipt of its annual appropriation, ORR must implement the methodology at 45 CFR §400.211 to ensure that appropriated funds will be adequate for reimbursement to States for the costs of assistance provided to eligible refugees. The estimating methodology prescribed in the regulations requires the use of actual past costs by program component. If the methodology indicates that appropriated funds are inadequate, ORR must take steps to reduce federal expenses, such as by limiting the number of months of eligibility for Refugee Cash Assistance (RCA) and Refugee Medical Assistance (RMA).

Key Information

Previous ICR	202405-3060-011

Federal Register Notices

Authorizing Statutes

Abstract

The Commission is requesting approval of non-substantive changes associated with multilingual Wireless Emergency Alerts (WEA) in collection OMB Control No. 3060-1113. OMB previously approved FCC rules that require commercial mobile service providers participating in WEA to support the pre-installation and display of templates of common alert messages on WEA-capable devices in the 13 most commonly spoken languages, as well as English and American Sign Language (ASL). On January 8, 2025, the FCC’s Public Safety and Homeland Security Bureau adopted a Report and Order that further implemented these requirements by identifying the specific templates that these CMS providers must implement, requiring the written templates to be fillable with specific information provided by alert originators, and requiring non-English templates displayed on WEA-capable devices to be followed by the display of corresponding English fillable templates. This collection will (a) provide Wireless Emergency Alerts (WEAs) in the 13 most spoken languages other than English in the U.S.; (b) renew CMS providers' election regarding whether or not to participate in WEA: (c) require that WEA messages include location-aware maps; and (d) establish an FCC-maintained WEA database of participating providers and the areas they serve.

Key Information

Previous ICR	202203-2120-009

Federal Register Notices

Authorizing Statutes

Abstract

Respondents are sUAS operators seeking authorization to fly in controlled airspace under either 14 CFR § 107.41 or 49 U.S.C. § 44809(a)(5) (sUAS operators flying “limited recreational operations” also referred to as “recreational flyers”). Per the regulatory requirements of both operation types, no person may operate a small unmanned aircraft in Class B, Class C, or Class D airspace or within the lateral boundaries of the surface area of Class E airspace designated for an airport unless that person has prior authorization from Air Traffic Control (ATC). Thus, respondents are required to provide certain information to ATC as part of the application process to gain authorization to fly in controlled airspace. The information includes the respondent’s name, telephone number, email address, and information related to the date, time, place, and altitude of any planned flight operations in controlled airspace. Reporting this information is required for Part 107 and Section 44809 operators to receive authorization to fly a sUAS in controlled airspace. There are no record-keeping or disclosure requirements. There are no record-keeping or disclosure requirements. The information requested from respondents for airspace authorizations and airspace waivers is essential to the FAA’s mission of ensuring safety in the airspace. The FAA is tasked with the exclusive management of airspace in the United States and must issue regulations and control the use of airspace to ensure the safe and efficient use of airspace. Part 107 Airspace Authorizations: The FAA uses the information provided by respondents via either LAANC or the DroneZone web portal for the same purposes and will address each together. LAANC and DroneZone Web Portal The FAA uses this information to evaluate airspace authorization requests submitted under Part 107 and Section 44809. For both user types, the LAANC and DroneZone systems serve as the primary collection mechanisms. LAANC provides near-real-time, fully automated processing for authorization requests that fall within published UAS Facility Maps (UASFMs), while DroneZone enables manual review and approval for requests outside of automated limits or for locations not served by LAANC. Part 107 Airspace Waivers: DroneZone Web Portal The FAA uses information respondents submit via the DroneZone web portal to determine whether each respondent can safely operate the sUAS under the terms of an airspace waiver that authorizes deviation from § 107.41. The FAA reviews and analyzes the information it collects from the respondent to determine the type and extent of the intended deviation from § 107.41. In general, the FAA will issue a certificate of waiver or authorization to the respondent (individuals and businesses) if the proposed operation does not create a hazard to persons on the ground or to other aircraft. If the FAA did not collect this information, the FAA would not be able to grant certificates of waiver from § 107.41 as the FAA uses the information to authorize (or deny) the requested airspace waiver consistent with the FAA’s legal mandate to maintain a safe and efficient airspace.

Key Information

Previous ICR	202503-1653-001

Abstract

This new information collection is necessary to assist ICE in enforcement. By identifying aliens who intend to voluntarily depart the country in compliance with U.S. law, ICE can focus efforts on aliens remaining in the country unlawfully without the intent to comply with departure from the United States as required. This collection would provide a way for aliens to voluntarily report intended departure information to ICE.Emergency Justfication:Through this collection, DHS collects biographic and biometric data elements, via mobile application, from aliens who wish to self-depart from the United States. DHS uses that information to facilitate self-departure of those aliens. DHS seeks reinstatement of this collection because “public harm is reasonably likely to result if normal clearance procedures are followed.

Key Information

Federal Register Notices

Authorizing Statutes

Abstract

This SED Convenings Evaluation will assess the extent to which CISA's convening activities, products, and services (1) provide timely, accurate, and useful information about security and risk resilience, including opportunities for meaningful information exchange between CISA and sector stakeholders; and (2) are accessed and used by stakeholders to enhance their abilities to respond to critical threats and improve strategic decision-making and risk reduction. This study also aims to increase understanding of the best practices for getting stakeholders engaged and building trusted relationships.